Return & Refund Policy
How refunds, cancellations, and returns work across our nursing foot care visits, digital products, and professional services.
Nursing Foot Care Visits
Nursing foot care services are rendered in person and are considered complete upon delivery. Service fees are non-refundable once a visit has taken place.
Cancellations and rescheduling
We ask for at least 48 hours notice to cancel or reschedule. Cancellations with less than 48 hours notice, and appointments where we arrive and are unable to provide care, are subject to a $75 fee.
We waive this fee for hospitalizations, medical emergencies, and other circumstances genuinely outside your control. Please let us know as early as you can.
If you are not satisfied
Tell us. If something about a visit did not meet your expectations, contact us within 7 days and we will work to make it right, which may include a partial credit or a follow-up visit at no charge. We would rather resolve a concern directly than have you simply not rebook.
Care we decline to provide
If on arrival we determine that care would be unsafe, or that a finding requires evaluation by a physician or podiatrist before we proceed, we may decline to provide some or all of the planned service. In that case you are charged only for services actually performed, and we will explain our reasoning and provide a referral.
Digital Products, Templates & Courses
Digital products include downloadable templates, clinical forms, presentation decks, patient education handouts, study guides, and online course access.
Because these are delivered instantly and cannot be returned once accessed, all sales of digital products are final and non-refundable. Please read product descriptions carefully before purchasing, and contact us with any questions beforehand.
Delivery problems
If a download link fails, a file is corrupted, or you do not receive access after purchase, contact us and we will resolve it. Delivery failures are always fixed at no cost. Download links expire after a limited period following first access, so please save your files promptly.
Duplicate and unauthorized charges
If you were charged twice for the same product, or believe a charge was made without your authorization, contact us and we will investigate and refund any duplicate or unauthorized charge.
Licensing
Digital products are licensed to a single user. They may not be resold, redistributed, or shared. Multi-user licensing is available on request.
Professional Services for Nurses
This covers website audits, website builds, website templates, strategy calls, and business coaching engagements.
Before work begins
You may cancel for a full refund at any point before work starts. For an audit or review, work begins when we start reviewing your materials. For a build, work begins at project kickoff. For a call, work begins at the scheduled appointment time.
Once work has begun
Fees are non-refundable once work is underway, because these engagements involve scheduled time and delivered analysis that cannot be returned. For a multi-session engagement cancelled partway through, we will refund the pro-rated value of sessions not yet delivered.
Missed and rescheduled calls
Please give at least 24 hours notice to reschedule a call. Calls missed without notice are treated as delivered.
Website template transfers
Because a template is delivered by transferring a live site to your own account, the transfer cannot be reversed. Template fees are non-refundable once the transfer is complete. You must have an active Squarespace subscription to receive it.
What these services are not
Professional services are business and marketing guidance. They are not legal, tax, accounting, or clinical advice, and we do not guarantee any particular business result, revenue figure, search ranking, or client volume. Refunds are not available on the basis of business outcomes.
Payment Disputes
If you have a concern about any charge, please contact us first. We respond to every inquiry and resolve most issues quickly and directly.
Filing a dispute with your card issuer without contacting us takes longer and prevents us from helping. Where a dispute is filed for a product or service that was delivered as described, we will respond with our records of delivery, and we reserve the right to decline future service.
Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase or appointment is the version that applies to it. Material changes will be posted here with a new effective date.