Privacy Policy
How we collect, use, protect, and disclose personal and health information, and your rights under California and federal law.
Table of Contents
- Our Commitment to Privacy
- Who This Policy Covers
- Information We Collect from Patients
- Information We Collect from Customers
- How We Use Your Information
- How We Disclose Your Information
- Your Health Information Rights
- Your California Privacy Rights
- Data Security
- How Long We Keep Information
- Communications
- Cookies & Website Data
- Children's Privacy
- Changes to This Policy
- Questions & Contact
1Our Commitment to Privacy
Iskander Nursing Inc., doing business as RNscrub Foot Care, is a private-pay mobile nursing service operating in California. We are committed to protecting the privacy of personal and health information, and we collect only what is needed to provide safe, effective care and to run our business.
2Who This Policy Covers
We serve two different groups, and different parts of this policy apply to each.
Patients and their families who receive nursing foot care from us. Health information about patients is covered by Sections 3, 5, 6, and 7, and is handled consistent with the California Confidentiality of Medical Information Act, the confidentiality obligations of our nursing licensure, and the standards described in our Notice of Privacy Practices.
Nurses and other customers who purchase our digital products, courses, or professional services, or who subscribe to our email list. That information is covered by Sections 4, 5, 6, and 8. It is business contact and transaction information, not health information.
3Information We Collect from Patients
To provide nursing foot care safely we collect only what is relevant to your care:
Name, date of birth, phone number, and email address
Home address, facility name, or care setting where we provide care
Relevant history such as diabetes, circulatory conditions, neuropathy, and anticoagulant use; relevant medications and allergies; and nursing observations and care provided at each visit
Your physician or podiatrist, any referring provider, an emergency contact, and any representative you authorize
Visit history, service dates, and payment records. We do not store full payment card numbers.
Calls, messages, and emails exchanged with us about your care
We do not collect Social Security numbers.
4Information We Collect from Customers
If you purchase a digital product, enroll in a course, engage our professional services, or join our email list, we collect:
Name, email address, and where provided, business name, phone number, and practice location
Products and services purchased, order history, and payment records processed through our payment provider
Login and progress information for course access
Information you provide on intake forms for audits, coaching, or website projects, including business details, rates, and materials you share with us
Information you share with us about your own business is used only to deliver the service you purchased. We do not publish, share, or use your business information as an example or case study without your written permission.
Please do not send us patient information belonging to your own practice. Our services do not require it, and we ask that you remove or redact any patient identifiers from materials you send us.
5How We Use Your Information
We apply the minimum necessary standard, using only what is needed for each specific purpose.
Providing Nursing Care
To schedule visits, deliver care, document clinical observations, and maintain the nursing records needed for safe ongoing care.
Care Coordination and Referral
To share relevant information with your physician or podiatrist when a referral or coordination is clinically appropriate, and with facility clinical staff or a hospice team where we provide care in that setting.
Delivering Products and Services
To fulfill orders, provide course access, deliver audits and project work, and provide customer support.
Payment
To invoice and collect payment through our payment provider, and to maintain records required for accounting and tax purposes.
Communication
To send appointment reminders, order confirmations, service updates, and, where you have subscribed, email newsletters you can unsubscribe from at any time.
Improving Our Services
To improve quality and operations, using de-identified or aggregated information rather than individual health information.
Legal Compliance
To comply with legal obligations, including mandatory reporting requirements, court orders, and lawful requests from public health or regulatory authorities.
6How We Disclose Your Information
We do not sell your information, and we do not share health information with third parties for marketing. Any use or disclosure not described in this policy requires your written authorization, which you may revoke at any time.
Your Healthcare Providers
When a referral or care coordination is clinically necessary and relevant to your foot health.
Care Facilities and Authorized Representatives
Where we provide care in a facility or hospice setting, or where you have authorized a family member or representative to be involved in your care.
Service Providers
Third parties that support our operations, including scheduling, payment processing, website hosting, email delivery, and communications. Providers that handle health information on our behalf are bound by written agreements requiring them to protect it.
Legal and Regulatory Authorities
When required by law, including court orders, subpoenas, mandatory public health reporting, and mandated reporting of suspected abuse or neglect of an elder or dependent adult.
To Prevent Serious Harm
When necessary to prevent or lessen a serious and imminent threat to the health or safety of you, another person, or the public.
Business Transfers
If our practice is sold or reorganized, information may transfer as part of that transaction, subject to the protections described in this policy.
7Your Health Information Rights
If you are a patient, you have the following rights regarding your health information. To make a request, contact us using the details below. Full detail is in our Notice of Privacy Practices.
Access Your Records
Inspect and obtain a copy of the health information we maintain about you, within 30 days of request. A reasonable, cost-based fee may apply for copies.
Request an Amendment
Ask us to correct information you believe is incorrect or incomplete. We may deny a request in certain circumstances and will explain why in writing.
Accounting of Disclosures
Request a list of certain disclosures we have made, covering the six years prior to your request.
Request Restrictions
Ask us to limit how we use or share your information, including what we share with a family member or a care facility. We are not required to agree to every restriction and will tell you if we cannot.
Confidential Communications
Ask us to contact you by a particular method or at a particular location. We will accommodate reasonable requests.
Breach Notification
Be notified without unreasonable delay, and no later than 60 days after discovery, of a breach of your unsecured health information.
A Paper Copy
Request a printed copy of this policy or our Notice of Privacy Practices at any time.
8Your California Privacy Rights
California residents have rights under the California Consumer Privacy Act. Note that medical information governed by the CMIA, and information held by a provider consistent with HIPAA standards, may be exempt from some CCPA provisions; in those cases the health privacy protections apply instead.
Your CCPA Rights
Right to Know
Request the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and any third parties it has been shared with in the preceding 12 months.
Right to Delete
Request deletion of personal information we have collected, subject to legal exceptions such as records we must retain for legal, clinical, or accounting obligations.
Right to Correct
Request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing
We do not sell personal information and do not share it for cross-context behavioral advertising, so no opt-out is needed. You may contact us to confirm this at any time.
Right to Limit Use of Sensitive Information
We use sensitive personal information only to provide the services you requested, and not for other purposes without your consent.
Right to Non-Discrimination
We will not deny service, charge different prices, or provide a different level of quality because you exercised a privacy right.
Right to Use an Authorized Agent
You may designate an authorized agent to make a request on your behalf. We may ask for proof of authorization and may ask you to verify your own identity directly.
9Data Security
We maintain administrative, physical, and technical safeguards designed to protect information against unauthorized access, disclosure, alteration, or loss.
Electronic Records
Records are stored on access-controlled, encrypted systems, and transmitted using platforms that support healthcare privacy and security requirements.
Physical Records
Any paper records carried during visits are secured in transit and stored securely, and are not left unattended.
Payment Security
Payments are handled by a PCI-compliant payment processor. We do not store or have access to full payment card numbers.
Access Controls
Access is limited to personnel who need it to provide or support your care or to fulfill your order.
No method of storage or transmission is completely secure, and we cannot guarantee absolute security. We will notify you of a breach affecting your information as described in Section 7.
10How Long We Keep Information
We keep information only as long as needed for the purpose it was collected, or as long as required by law.
Patient records are retained in accordance with California nursing documentation and record-retention requirements, which generally means several years after the last date of service. Records for a minor are retained longer where required.
Customer and transaction records are retained as required for accounting, tax, and warranty purposes.
Email subscription information is retained until you unsubscribe, after which we keep only a record of the unsubscribe so we do not contact you again.
When information is no longer needed, it is securely deleted or destroyed.
11Communications
For calls and text messages about patient care we use a communications platform that supports healthcare privacy requirements and with which we have a written agreement requiring protection of your information.
How to reach us
Phone or text: (650) 855-2650
Email: info@rnscrubfootcare.com
Contact form: rnscrubfootcare.com/contact
Standard email and SMS are not fully secure. For health matters we recommend calling us rather than emailing sensitive information.
Appointment reminders and order confirmations are service messages rather than marketing. You may unsubscribe from marketing email at any time using the link in any message, or by contacting us.
12Cookies & Website Data
Our website is hosted on Squarespace, which collects basic analytics such as browser type, pages visited, and approximate general location to help us understand site performance. This data is aggregated and is not linked to health information.
We do not sell website visitor data. You can adjust your browser settings to limit or block cookies at any time, though some site features may not work as intended if you do.
13Children's Privacy
Our website and products are not directed to children, and we do not knowingly collect personal information online from anyone under 18. Where we provide care to a minor, we do so through a parent, guardian, or authorized representative. If you believe a child has provided information through our website, please contact us and we will delete it.
14Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a revised effective date, and will apply to information we already hold as well as information collected afterwards. We encourage you to review this page periodically.
15Questions & Contact
If you have questions about this policy, want to exercise a privacy right, or have a concern about how your information has been handled, please contact us. We respond to every inquiry.
(650) 855-2650 · info@rnscrubfootcare.com · Contact form
If you believe your health information privacy rights have been violated, you may also file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/complaints. You will not be penalized or retaliated against for filing a complaint. Details are in our Notice of Privacy Practices.
Iskander Nursing Inc. dba RNscrub Foot Care
California licensed nursing services · Orange County & Santa Clara County
Effective September 17, 2026. We do not sell your personal information.