Frequently Asked Questions
Common questions about our mobile nursing foot care services — from what to expect at your visit to booking, pricing, and safety.
About Our Service
What kind of service do you provide?
RNscrub Foot Care provides mobile, non-invasive routine foot and nail care delivered by licensed Registered Nurses. Our visits include toenail trimming and filing, reduction of thickened nails, callus and corn care, dry skin care, and lower-extremity observation within RN scope of practice. Care is preventative and supportive in nature and is not intended to diagnose, treat, or cure any medical condition.
Are you certified, licensed, and insured?
Yes. All of our nurses hold active California Registered Nurse (RN) licenses, and our practice carries full general and professional liability insurance in the state of California. Several members of our team also hold Certified Foot Care Specialist (CFCS) credentials and additional advanced nursing certifications.
Is foot care safe for first-time clients?
Yes. Our foot care nurses are experienced healthcare professionals trained to provide safe, routine care. We begin every first visit with a brief health history review, and we adapt our care to your individual needs.
How is this different from a salon pedicure?
A salon pedicure is a cosmetic service. RNscrub Foot Care is a clinical, nurse-led service designed for clients with diabetes, vascular conditions, thickened or discolored nails, or limited mobility. Our focus is on single-use supplies and professional infection control standards, with care centered on foot health rather than cosmetic results. We do not offer polish, soaks, or massages.
Scope & Referrals
How does your service differ from a podiatrist's?
Podiatrists diagnose and treat medical conditions and perform procedures. RNscrub Foot Care provides routine, preventative foot and nail care that supports overall foot health between podiatry visits. Our service is complementary — when we identify something requiring medical treatment, we refer you to a podiatrist or physician.
Do I still need to see a podiatrist?
Our services are designed for routine foot care and do not replace the need for a podiatrist or your primary healthcare provider. If we identify a condition beyond our scope during your visit, we will recommend you consult with a podiatrist or physician.
Do you treat ingrown toenails?
No. Treating ingrown toenails is outside the scope of registered nursing and requires evaluation by a podiatrist or physician. We can carefully trim and file nails to support comfort, but truly ingrown or infected nails require medical evaluation. If we identify an ingrown nail during your visit, we will provide a referral to a local podiatrist.
Do you treat fungal nails or toenail fungus?
Diagnosing and treating fungal nail infections is outside the scope of registered nursing and requires a podiatrist or physician. We provide routine care for thickened or discolored nails, including mechanical reduction with professional-grade tools, and we refer clients to a podiatrist when medical treatment is appropriate.
Can you reduce thickened toenails?
Yes. Our nurses use professional-grade e-files and single-use instruments to safely reduce nail volume and thickness. This supports comfort and makes routine maintenance easier. We take additional precautions for clients with sensitive skin, diabetes, or compromised circulation.
Do you provide care for clients with dementia or cognitive impairment?
Yes. Many of our clients live with dementia, Alzheimer's, or other cognitive conditions, and our nurses are experienced in providing calm, respectful care in those situations. We work closely with family members and caregivers to make each visit as comfortable as possible. For clients who may need additional support during the visit, we recommend that a familiar caregiver or family member be present.
Are there any conditions that might prevent me from receiving care?
Our services are designed to be safe for most clients. We review your health history to ensure routine foot care is appropriate for you. If we identify any concerns that require specialized care, we will recommend you consult your primary care provider or a podiatrist.
Your Visit
What should I expect during my visit?
Your visit begins with a brief review of your health history and an informed consent process, followed by a discussion of your foot care concerns and goals. Most sessions are completed within 45 minutes. Initial visits may take slightly longer to accommodate the intake. A typical visit includes nail trimming, filing, and reduction of thickened nails, and may include callus and corn care, dry skin care, and lower-extremity observation as needed.
How should I prepare for my appointment?
Please ensure your feet are washed and clean before your visit. We do not offer pedicure-style services such as soaks, polishing, or massages, so no preparation beyond basic hygiene is required. Just be in a comfortable place — a chair, recliner, or bed all work fine.
Can a family member or caregiver be present?
Absolutely. Family members and caregivers are welcome during the visit. For clients who may benefit from additional support — such as those with dementia, anxiety, or limited mobility — we encourage having a trusted caregiver present. With your permission, we are also happy to share general recommendations and observations with the caregiver at the end of the visit.
How often should I schedule a visit?
It depends on your individual needs. Most clients benefit from visits every 2 to 3 months. Some clients — depending on nail growth rate, foot health, and personal preference — can comfortably go 4 to 6 months between visits. Your nurse will recommend a personalized schedule at your first visit based on what they observe.
Can I book recurring or standing appointments?
Yes. Many of our clients book recurring appointments so they don't have to remember to schedule each time. Recurring appointments can be set up at the end of any visit or by contacting us directly.
Do you offer fingernail trimming?
Yes, fingernail trimming is available as an add-on service. Please mention your interest when booking.
Do you offer massages, polish, or foot soaks?
No. We provide clinical nursing-led foot care focused on nail trimming and filing, callus and corn care, and dry skin care. We do not offer massages, nail polish, foot soaks, or any cosmetic spa-style services.
Will I receive aftercare instructions?
At the end of each visit, we share general recommendations for foot care and comfort between appointments. We are happy to answer questions and refer to a podiatrist or physician if a concern requires medical attention.
What if I experience discomfort or concerns after my visit?
If you notice any unusual discomfort, signs of infection, or other concerns following your visit, please contact us promptly. We can provide guidance and determine whether a follow-up visit or referral to a physician or podiatrist is appropriate.
Booking & Payment
How much does a visit cost?
A standard mobile foot care visit is a flat $175 — with no travel fees anywhere we serve. Pricing for facility group visits may vary. Please contact us for facility partnerships.
Do you accept Medicare or insurance?
We are a private-pay practice and do not bill insurance, Medicare, or Medi-Cal. Most insurance plans, including Medicare, do not cover routine foot care unless specific medical criteria are met. Payment is due at the time of service. We accept credit cards, debit cards, checks, and cash.
Is tipping expected?
Tipping is never expected — but always appreciated and entirely optional.
What is your cancellation policy?
We ask for at least 48 hours' notice if you need to cancel or reschedule. Cancellations made with less than 48 hours' notice are subject to a $75 fee. This helps us manage our schedule and accommodate other clients. Full cancellation details are outlined in our Terms and Conditions. Please contact us as soon as possible if a change is needed.
What areas do you serve?
We provide mobile foot care across Orange County — including Irvine, Tustin, Newport Beach, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Mission Viejo, Dana Point, and surrounding cities — and across Santa Clara County — including San Jose, Santa Clara, Sunnyvale, Cupertino, Saratoga, Palo Alto, and surrounding cities. Contact us if you're not sure whether your area is covered.
Safety & Privacy
How do you ensure equipment cleanliness?
We follow a single-use protocol for our critical instruments. New, sterile nippers and burrs are used at every appointment and disposed of safely immediately after your visit. Non-disposable equipment is disinfected with hospital-grade, EPA-registered germicidal products between every client.
How do you protect my privacy and confidentiality?
We take your privacy seriously. All personal and health information is handled in compliance with HIPAA and applicable privacy regulations. Please see our HIPAA Notice and Privacy Policy for full details.
What is your policy regarding safety-related cancellations?
While we strive to complete every scheduled visit, safety is our non-negotiable priority. If our nurse identifies conditions or circumstances that pose a risk during a visit, they may need to end the session. If we foresee safety concerns prior to an appointment — such as extreme weather — we will contact you immediately to reschedule. We appreciate your understanding in helping us keep our team and clients safe.
For Facilities
Can you provide foot care services at our facility?
Yes. We offer on-site mobile foot care services at assisted living communities, board and care homes, nursing homes, residential care homes, hospice settings, retirement communities, and senior community centers throughout Orange County and Santa Clara County.
How do you coordinate services for facilities?
We work directly with your designated contact — such as the Activities Director, Director of Nursing, or facility administrator — to schedule and coordinate visits efficiently for residents and staff.
Does the facility need to provide materials?
No. We bring all necessary materials and supplies. We simply ask that the facility designate a well-lit and ventilated area for us to set up and provide services efficiently.
Ready to Book Your Visit?
Mobile, nurse-led foot care available now across Orange County and Santa Clara County.